Shipping Policy
We use Australia Post Parcel service and Express Post, we charge a flat rate fee as follows:
$4 for Standard, free for orders of $30
$7 for Express, free for orders of $45
Currently we do not offer International Orders as standard, but if you email us, we can help you out.
Returns Policy
We do not accept returns of any goods purchased at the online store.
All brewing equipment is covered under the manufacturer’s warranty. If goods are found to be faulty we will offer a replacement under the terms of the manufacturer’s warranty. Please contact us if you are experiencing a problem with brewing equipment purchased at constance.coffee.
Below is a table outlining expected delivery timeframes.
Be aware that Australia Post is under heavier than usual workload, and operating under harsher conditions than usual; if your order is urgent, consider upgrading to Express. Most orders are still being delivered quickly, but a few orders are diverted and take longer than usual.
Metro Melbourne: 2-4 days
Country Victoria: 4-5 days
Canberra, Hobart: 2-4 days
Sydney, Adelaide, Brisbane: 2-4 days
Darwin, Perth and Interstate Regional areas: 5-8 days
Metro Melbourne: 1-2 days
Country Victoria: 1-3 days
Canberra, Hobart: 1-3 days
Sydney, Adelaide, Brisbane: 1-3 days
Darwin, Perth and Interstate Regional areas: 3-5 days.